How to Complete a CVS Prescription Delivery in Shipt Shopper

How to Complete a CVS Prescription Delivery in Shipt Shopper

If you are a gig-worker for Shipt and have received notice that you could be eligible for prescription delivery from a CVS within your Metro but are confused as to the process, it's fairly simple.

Part 1 of 5:
Preparation

1
Open the Shipt Shopper app. The Shipt Shopper app is dark green and has a green bag outlined in a lighter green border, the name Shipt below this. On iPhones, the title of the app below this icon will show as just "Shopper." If you are also an Instacart Shopper, try not to confuse these apps. They use the same title underneath both apps, but the icons look completely different. In the past, Shipt used an alien-spaceship logo. However, this logo is now defunct and should now be a relic left in history - as many Shoppers believe it is/was in its glory days.
2
Check out if there are any CVS's in your Metro. If there are, there's a good chance that after eleven months to a year, you'll be able to pick up prescription delivery - if you keep your ratings in good shape.
3
Take the test. Only eligible shoppers will be given the rights to deliver these types of orders. You'll likely be taken to your phone's default web browser ready to display the orientation. To be given these deliveries, you must obtain a 100% on the test, and there's no maximum number of times you can take it in a day before the test stops functioning. When the meet the goal, you'll be told you passed. At first, you'll be given an orientation about your CVS prescription deliveries. They'll cover how CVS wants you to deliver and announce yourself and even how they'll like you to handle these deliveries with other people in the car (which you shouldn't be doing either way). One of the things you'll be told is that you can never look into a customer's prescription bag - regardless of how tempting it will be for you to know what prescription it is.
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Part 2 of 5:
Getting Your First Prescription Delivery

1
Wait for an order. Orders will come up in your Available Orders screen much like all other order requests, however, unlike regular CVS orders where you shop the order, the top will specify "Delivery Only".
2
Read the order request. Look for the classic CVS Pharmacy logo in the left corner. You'll see the Delivery Window and date, along with the total number of minutes they expect the delivery to take - between the store and the customer. Look for the CVS store location in the Store portion of the request.
3
Check out additional data for the request. Tap either the three dots icon in the top right corner of the request (then tap View map) or the pin icon in the bottom left corner of the request. Doing so will allow you to gather the exact address of the Store Location (pickup) and Delivery Location (dropoff). If this request seems palatable, you can tap "Claim Order" from this screen, and continue, or tap the X button and return and wait for another order. If you tap either of the addresses on this screen, you can send these addresses right to your navigation app of choice, so you can have a further look at the delivery location.
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Part 3 of 5:
Getting to the Pickup Spot

1
Navigate to the Store Locations' pickup spot. If you need help, send the address to your navigation app. If you don't, you don't need to run navigation. Find the most efficient route to get you there. The address can be found under Pickup details. Shipt Shopper advises its Shoppers to get to the store up to fifteen minutes before the Delivery Window to pick up the prescription.
2
Scroll up on the page and tap the button to the left of "Arrived at Store", as you begin walking into the store and towards the Pharmacy Pickup counter at this CVS.
3
Confirm you'd like to mark yourself as arrived at the store. On the dialog box saying " Mark as arrived at store? Are you sure you want to mark this order as arrived at store?" tap the "Yes" button.
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Part 4 of 5:
Getting the Prescription(s)

1
Approach the window when a CVS employee asks for the next guest.
2
Tell them that you have a Shipt Pickup and tell them the name of the customer. You may have to present your phone's current screen. The customer's name will be on the top line for the "Drop-off address" just below the "Drop-Off Details" section of the request. CVS may ask for an address and that's okay. However, if they ask for payment or a date-of-birth, you are not privileged to this information, and therefore Shipt doesn't give you these details. Tell them it's an "RX On Demand Delivery". Let them research through their computers via their "RXNet" or "LEARNet" to validate the prescription handoff. They will often need to click buttons on their end, and can safely hand over the prescription without you needing to sign anything.
3
Scroll the page back up and tap the button to the left of "Mark as Picked Up".
4
Confirm you'd like to mark the order as picked up at the store. On the dialog box saying " Mark as picked upp Are you sure you want to mark this order as picked up?" tap the "Yes" button.
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Part 5 of 5:
Delivering

1
Don't worry about the Delivery notes section. This is prefilled by the CVS team as just "Rx" and will not likely have anything else to read that corresponds to these deliveries.
2
Bring the prescription bag out to your car and set it in a cool place away from the sun. Most often, sitting the prescription on the floor of your car may avoid direct sunlight.
3
Tap the "Member Phone Number" line. Shipt will automate a message saying "Hi (first name), this is your Shipt shopper (your first name). I just picked up your order from CVS. I'm on my way, see you soon!" Send that message so the customer knows you have the goods and are on your way to deliver the prescription to them. If you don't see this anywhere on the screen, you may have to use a workaround. By tapping the CVS logo in the top right corner of the order screen, then looking for the Text Member choice in the dialog box that pops open from the bottom, type a similar message, letting them know that you are on your way. (Random orders sometimes glitch out, and your only fix is to let them know through substitute/secondary measures, which isn't ideal, but is workable!)
4
Navigate to the customer. If you need help with the most direct navigated route, tap the "Drop-off address" line, and your address will be sent to your navigation app.
5
Bring the prescription up to the customer's door. Knock on the door or ring the doorbell. Hand the customer their prescription, say "Thank you" and walk back. Unlike a lot of Shipt deliveries in times of social distancing, deliveries can't be "just left at the door" unless your customer directs you to (via text or a phone call). Be polite, and don't demand they stay inside to avoid contact with you. Send them a picture of their prescription you've dropped off - if your customer says it's okay to drop them off outside their door. Thank them with a textual message too. Choose to put their prescription down on doormats if the customer asks to set it outside their door. If they don't have a doormat, send them the picture where they want it to go showing the nearby area a little bit.
6
Tap the button to the left of "Mark as delivered".
7
Confirm you'd like to mark the prescription as delivered. On the dialog box saying " Mark as Delivered Are you sure you want to mark this order as delivered?" tap the "Yes" button.
8
Wait for the screen to stop processing the order. When Shipt Shopper brings you back to your My Orders page (with either a clean slate or a page with other orders without this one), this order has been delivered successfully.
Advertisement

Part 1 of 5:
Preparation

1
Open the Shipt Shopper app. The Shipt Shopper app is dark green and has a green bag outlined in a lighter green border, the name Shipt below this. On iPhones, the title of the app below this icon will show as just "Shopper." If you are also an Instacart Shopper, try not to confuse these apps. They use the same title underneath both apps, but the icons look completely different. In the past, Shipt used an alien-spaceship logo. However, this logo is now defunct and should now be a relic left in history - as many Shoppers believe it is/was in its glory days.
2
Check out if there are any CVS's in your Metro. If there are, there's a good chance that after eleven months to a year, you'll be able to pick up prescription delivery - if you keep your ratings in good shape.
3
Take the test. Only eligible shoppers will be given the rights to deliver these types of orders. You'll likely be taken to your phone's default web browser ready to display the orientation. To be given these deliveries, you must obtain a 100% on the test, and there's no maximum number of times you can take it in a day before the test stops functioning. When the meet the goal, you'll be told you passed. At first, you'll be given an orientation about your CVS prescription deliveries. They'll cover how CVS wants you to deliver and announce yourself and even how they'll like you to handle these deliveries with other people in the car (which you shouldn't be doing either way). One of the things you'll be told is that you can never look into a customer's prescription bag - regardless of how tempting it will be for you to know what prescription it is.
Advertisement

Part 2 of 5:
Getting Your First Prescription Delivery

1
Wait for an order. Orders will come up in your Available Orders screen much like all other order requests, however, unlike regular CVS orders where you shop the order, the top will specify "Delivery Only".
2
Read the order request. Look for the classic CVS Pharmacy logo in the left corner. You'll see the Delivery Window and date, along with the total number of minutes they expect the delivery to take - between the store and the customer. Look for the CVS store location in the Store portion of the request.
3
Check out additional data for the request. Tap either the three dots icon in the top right corner of the request (then tap View map) or the pin icon in the bottom left corner of the request. Doing so will allow you to gather the exact address of the Store Location (pickup) and Delivery Location (dropoff). If this request seems palatable, you can tap "Claim Order" from this screen, and continue, or tap the X button and return and wait for another order. If you tap either of the addresses on this screen, you can send these addresses right to your navigation app of choice, so you can have a further look at the delivery location.
Advertisement

Part 3 of 5:
Getting to the Pickup Spot

1
Navigate to the Store Locations' pickup spot. If you need help, send the address to your navigation app. If you don't, you don't need to run navigation. Find the most efficient route to get you there. The address can be found under Pickup details. Shipt Shopper advises its Shoppers to get to the store up to fifteen minutes before the Delivery Window to pick up the prescription.
2
Scroll up on the page and tap the button to the left of "Arrived at Store", as you begin walking into the store and towards the Pharmacy Pickup counter at this CVS.
3
Confirm you'd like to mark yourself as arrived at the store. On the dialog box saying " Mark as arrived at store? Are you sure you want to mark this order as arrived at store?" tap the "Yes" button.
Advertisement

Part 4 of 5:
Getting the Prescription(s)

1
Approach the window when a CVS employee asks for the next guest.
2
Tell them that you have a Shipt Pickup and tell them the name of the customer. You may have to present your phone's current screen. The customer's name will be on the top line for the "Drop-off address" just below the "Drop-Off Details" section of the request. CVS may ask for an address and that's okay. However, if they ask for payment or a date-of-birth, you are not privileged to this information, and therefore Shipt doesn't give you these details. Tell them it's an "RX On Demand Delivery". Let them research through their computers via their "RXNet" or "LEARNet" to validate the prescription handoff. They will often need to click buttons on their end, and can safely hand over the prescription without you needing to sign anything.
3
Scroll the page back up and tap the button to the left of "Mark as Picked Up".
4
Confirm you'd like to mark the order as picked up at the store. On the dialog box saying " Mark as picked upp Are you sure you want to mark this order as picked up?" tap the "Yes" button.
Advertisement

Part 5 of 5:
Delivering

1
Don't worry about the Delivery notes section. This is prefilled by the CVS team as just "Rx" and will not likely have anything else to read that corresponds to these deliveries.
2
Bring the prescription bag out to your car and set it in a cool place away from the sun. Most often, sitting the prescription on the floor of your car may avoid direct sunlight.
3
Tap the "Member Phone Number" line. Shipt will automate a message saying "Hi (first name), this is your Shipt shopper (your first name). I just picked up your order from CVS. I'm on my way, see you soon!" Send that message so the customer knows you have the goods and are on your way to deliver the prescription to them. If you don't see this anywhere on the screen, you may have to use a workaround. By tapping the CVS logo in the top right corner of the order screen, then looking for the Text Member choice in the dialog box that pops open from the bottom, type a similar message, letting them know that you are on your way. (Random orders sometimes glitch out, and your only fix is to let them know through substitute/secondary measures, which isn't ideal, but is workable!)
4
Navigate to the customer. If you need help with the most direct navigated route, tap the "Drop-off address" line, and your address will be sent to your navigation app.
5
Bring the prescription up to the customer's door. Knock on the door or ring the doorbell. Hand the customer their prescription, say "Thank you" and walk back. Unlike a lot of Shipt deliveries in times of social distancing, deliveries can't be "just left at the door" unless your customer directs you to (via text or a phone call). Be polite, and don't demand they stay inside to avoid contact with you. Send them a picture of their prescription you've dropped off - if your customer says it's okay to drop them off outside their door. Thank them with a textual message too. Choose to put their prescription down on doormats if the customer asks to set it outside their door. If they don't have a doormat, send them the picture where they want it to go showing the nearby area a little bit.
6
Tap the button to the left of "Mark as delivered".
7
Confirm you'd like to mark the prescription as delivered. On the dialog box saying " Mark as Delivered Are you sure you want to mark this order as delivered?" tap the "Yes" button.
8
Wait for the screen to stop processing the order. When Shipt Shopper brings you back to your My Orders page (with either a clean slate or a page with other orders without this one), this order has been delivered successfully.
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