How to Contact Steam Support

How to Contact Steam Support

Steam machines are compact PC systems used for gaming. If issues with your Steam system or account are interfering with your gaming fun, you can contact Steam support and either submit a ticket to describe a specific problem, or have your account unlocked. A support person will respond to your ticket via email to answer your questions and help solve your problem.

Method 1 of 2:
Submitting a Ticket

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1
Sign into your Steam account at https://help.steampowered.com/en/. For any Steam issue that you’re having that’s not unlocking your account, go to the Steam support home page. Sign in using your Steam Account name and password by clicking the box on the left that says “Sign into Steam.” [1] X Research source After you enter your name and password, click “login.”
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Create a support account if you don’t already have one. If you have never submitted a ticket for support help, click “Create account” in the upper right corner of the screen to make a support account. This account is different than your regular Steam account, so you don’t already have one unless you have specifically contacted Steam support in the past. [2] X Research source If you have submitted a ticket to Steam support in the past, you can log in to your existing support account by clicking “Sign in to your support account” in the upper right corner of the screen.
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Choose “Steam” to get to the Steam section of support. The next page allows you to choose if your problem is with a “Game” or with “Steam.” Select Steam to view some troubleshooting articles under topics including account issues, billing, how-to’s, and a Steam glossary. [3] X Research source Try browsing the articles posted to see if your question can be answered without you sending a ticket to support.
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Click “Contact Steam Support” to submit a ticket to Steam support. If browsing articles doesn’t answer your question, you can submit a ticket describing your problem directly to a support person. Clicking “Contact Steam Support” will bring you to the page where you submit a ticket. [4] X Research source The “Contact Steam Support” button is on the right of the page, underneath “Can’t find the solution?”
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Fill in all boxes on the Ask a Question page. The ticket page has 2 boxes where you type the subject of your problem, and then your question. Be as specific as possible when describing your problem so the person reading it can help you the best they can. [5] X Research source For instance, if you are having trouble trading games and got a message in your account saying your trading privileges were removed, type something like “Account is trade banned” in the subject. Then explain the messages you are getting and things you cannot do in the large question box. Remember to be polite when asking your questions, since the support person reading them would like to help you the best they can.
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6
Select answers for the other drop-down menu boxes on the page. The rest of the page has questions that prompt you to choose an answer from a drop-down menu: Language, Your Email Address, Product, Category, Additional Information, and Operating System. Choose an answer from each menu that most applies to you. [6] X Research source If your email address has been compromised and that is part of the problem you’re reporting, click “Add Alternate Email Address” under the Your Email Address drop-down menu to provide Steam with a new address to reach you. You may have to provide a CD Key if you have never connected a method of payment to your account. This information should be available to you in previous emails from Steam.
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Click “Submit Question” at the bottom of the page when you’re finished. When you have competed the ticket page, submit your question by clicking the green “Submit Question” box at the bottom of the screen. The Steam support team should respond to your ticket via email in the next couple of business days. [7] X Research source
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Method 2 of 2:
Unlocking Your Account

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1
Go to https://help.steampowered.com/en/ to access Steam’s support site. To see different options of support that Steam provides, use an internet browser of your choice to go their home support page. The support page gives you the option to either sign in, or to fix problems that you’re having with signing in. [8] X Research source
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2
Click “Help, I can’t sign in.” This page gives you 2 options: to sign into your account or to get help signing in. If you’re unable to get into your account, click the button on the right to be sent to the page of options for help with unlocking it. [9] X Research source Clicking “Sign in” on the left will take you to the troubleshooting pages where you can browse articles or submit a ticket. Choose this one if you are still able to sign into your account.
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3
Choose the first option if you forgot your name or password. On the next page you’ll see a list of 4 options. Click the top one, “I forgot my Steam Account name or password” if you simply forgot how to get into your account. [10] X Research source When you click the top option, you’ll be directed to enter your name, email address, or phone number on the next page to unlock your account.
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4
Pick the second option if your account was stolen. If you think that someone has been using your account, click the second option. On the next page you’ll find directions for recovering and securing your account. [11] X Research source
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Choose the third option if you need a Steam Guard code. If you are not receiving the Guard code that you need for unlocking your account, click the option that says “I’m not receiving a Steam Guard code.” The next page will have directions for verifying and updating your email address. [12] X Research source You will also be directed on how to add Steam support email addresses to your contacts so that you receive emails from them in the future.
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Pick the fourth option if you need a Steam Guard Mobile Authenticator. Click “I deleted or lost my Steam Guard Mobile Authenticator” if this has happened to you. You will be directed to enter your name, email address, or phone number on the next page to proceed. [13] X Research source
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Method 1 of 2:
Submitting a Ticket

Image titled Contact Steam Support Step 1
1
Sign into your Steam account at https://help.steampowered.com/en/. For any Steam issue that you’re having that’s not unlocking your account, go to the Steam support home page. Sign in using your Steam Account name and password by clicking the box on the left that says “Sign into Steam.” [1] X Research source After you enter your name and password, click “login.”
Image titled Contact Steam Support Step 2
2
Create a support account if you don’t already have one. If you have never submitted a ticket for support help, click “Create account” in the upper right corner of the screen to make a support account. This account is different than your regular Steam account, so you don’t already have one unless you have specifically contacted Steam support in the past. [2] X Research source If you have submitted a ticket to Steam support in the past, you can log in to your existing support account by clicking “Sign in to your support account” in the upper right corner of the screen.
Image titled Contact Steam Support Step 3
3
Choose “Steam” to get to the Steam section of support. The next page allows you to choose if your problem is with a “Game” or with “Steam.” Select Steam to view some troubleshooting articles under topics including account issues, billing, how-to’s, and a Steam glossary. [3] X Research source Try browsing the articles posted to see if your question can be answered without you sending a ticket to support.
Image titled Contact Steam Support Step 4
4
Click “Contact Steam Support” to submit a ticket to Steam support. If browsing articles doesn’t answer your question, you can submit a ticket describing your problem directly to a support person. Clicking “Contact Steam Support” will bring you to the page where you submit a ticket. [4] X Research source The “Contact Steam Support” button is on the right of the page, underneath “Can’t find the solution?”
Image titled Contact Steam Support Step 5
5
Fill in all boxes on the Ask a Question page. The ticket page has 2 boxes where you type the subject of your problem, and then your question. Be as specific as possible when describing your problem so the person reading it can help you the best they can. [5] X Research source For instance, if you are having trouble trading games and got a message in your account saying your trading privileges were removed, type something like “Account is trade banned” in the subject. Then explain the messages you are getting and things you cannot do in the large question box. Remember to be polite when asking your questions, since the support person reading them would like to help you the best they can.
Image titled Contact Steam Support Step 6
6
Select answers for the other drop-down menu boxes on the page. The rest of the page has questions that prompt you to choose an answer from a drop-down menu: Language, Your Email Address, Product, Category, Additional Information, and Operating System. Choose an answer from each menu that most applies to you. [6] X Research source If your email address has been compromised and that is part of the problem you’re reporting, click “Add Alternate Email Address” under the Your Email Address drop-down menu to provide Steam with a new address to reach you. You may have to provide a CD Key if you have never connected a method of payment to your account. This information should be available to you in previous emails from Steam.
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7
Click “Submit Question” at the bottom of the page when you’re finished. When you have competed the ticket page, submit your question by clicking the green “Submit Question” box at the bottom of the screen. The Steam support team should respond to your ticket via email in the next couple of business days. [7] X Research source
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Method 2 of 2:
Unlocking Your Account

Image titled Contact Steam Support Step 8
1
Go to https://help.steampowered.com/en/ to access Steam’s support site. To see different options of support that Steam provides, use an internet browser of your choice to go their home support page. The support page gives you the option to either sign in, or to fix problems that you’re having with signing in. [8] X Research source
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2
Click “Help, I can’t sign in.” This page gives you 2 options: to sign into your account or to get help signing in. If you’re unable to get into your account, click the button on the right to be sent to the page of options for help with unlocking it. [9] X Research source Clicking “Sign in” on the left will take you to the troubleshooting pages where you can browse articles or submit a ticket. Choose this one if you are still able to sign into your account.
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3
Choose the first option if you forgot your name or password. On the next page you’ll see a list of 4 options. Click the top one, “I forgot my Steam Account name or password” if you simply forgot how to get into your account. [10] X Research source When you click the top option, you’ll be directed to enter your name, email address, or phone number on the next page to unlock your account.
Image titled Contact Steam Support Step 11
4
Pick the second option if your account was stolen. If you think that someone has been using your account, click the second option. On the next page you’ll find directions for recovering and securing your account. [11] X Research source
Image titled Contact Steam Support Step 12
5
Choose the third option if you need a Steam Guard code. If you are not receiving the Guard code that you need for unlocking your account, click the option that says “I’m not receiving a Steam Guard code.” The next page will have directions for verifying and updating your email address. [12] X Research source You will also be directed on how to add Steam support email addresses to your contacts so that you receive emails from them in the future.
Image titled Contact Steam Support Step 13
6
Pick the fourth option if you need a Steam Guard Mobile Authenticator. Click “I deleted or lost my Steam Guard Mobile Authenticator” if this has happened to you. You will be directed to enter your name, email address, or phone number on the next page to proceed. [13] X Research source
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